Privacy Policy

Last updated: January 2026

Overview

Victoria Osteopathy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

Contact Form Submissions

When you submit our contact form, we collect the following information:

• Your name
• Email address
• Phone number
• Your message

This information is processed server-side through Resend, a transactional email service. Resend delivers your submission to us as an email and does not store your submission long-term. You can review Resend's privacy practices at resend.com/legal/privacy-policy.

Analytics Data

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous information including:

• Pages visited and time spent on site
• General geographic location (city/region level)
• Device type and browser information
• How you arrived at our website

This data is aggregated and anonymous—we cannot identify individual visitors. Google Analytics uses cookies to collect this information. You can learn more about Google's privacy practices at policies.google.com/privacy.

When you click "Decline" on our cookie consent banner, Google Analytics is never loaded and no analytics cookies are set. The site remains fully functional without analytics cookies. Only your consent preference is stored locally in your browser via localStorage (not a cookie).

Spam Protection

Our contact form uses Google reCAPTCHA to protect against spam and abuse. reCAPTCHA collects hardware and software information to verify that you are human. This data is processed by Google in accordance with their privacy policy.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and messages
• Schedule and manage appointments
• Improve our website and services
• Protect against spam and fraudulent submissions

What We Do NOT Do

We want to be clear about what we will never do with your information:

• We do not sell your personal information to third parties
• We do not use your information for advertising purposes
• We do not share your information with marketers
• We do not send unsolicited marketing emails
• We do not send newsletters

Data Retention

Contact form submissions are retained only as long as necessary to respond to your inquiry and for reasonable record-keeping purposes. Analytics data is retained in aggregate form as configured in our Google Analytics settings.

Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of analytics tracking by clicking "Decline" on our cookie consent banner, or by using browser privacy settings or tools like Google Analytics Opt-out Browser Add-on

To make any of these requests, please reach out using the contact details listed below or through our contact form.

Third-Party Services

Our website uses the following third-party services:

• Resend - Contact form email delivery
• Google Analytics - Website analytics
• Google reCAPTCHA - Spam protection
• Jane App - Appointment booking (when you click our booking links)

Each of these services has their own privacy policies governing their use of your data.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: info@victoriaosteopathy.ca
• Phone: 905-933-8594

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.